Return Policy

Unless expressed in writing, all purchases of Offerings are final and cannot be exchanged, cancelled, or refunded. We strictly do not accept exchanges or returns due to any reconsideration of your redemption.

In special cases due to unforeseen circumstances beyond our control (including but not limited to force majeure), WOL may investigate each case on a case-by-case basis and at WOL’s discretion, decide whether the redeemed offering can be refunded. In any case, once a refund is approved, any refunded Offering will only be refunded back to the original membership account in WOL points. 

Events
Where an event is cancelled or rescheduled due to circumstances beyond our control (including but not limited to force majeure), members are entitled to claim a full refund of the ticket redeemed from WOL as WOL points. Where an outdoor event is cancelled or curtailed due to adverse weather, WOL may offer a partial or full refund of WOL points at WOL’s discretion. 

Products
Where a product Offering cannot be fulfilled, members will be entitled to claim a full refund in WOL points.
 
WOL takes all measures to ensure that every product arrives in proper condition. If you receive an item in a flawed, damaged, or defective condition, please notify us (or the relevant experience partner) as soon as possible. Where goods have been delivered damaged, we (or the relevant experience partner on our behalf) may offer a repair, replacement or refund. Except as otherwise provided under applicable laws, members have 7 calendar days to notify WOL upon the delivery date by emailing WOL at [email protected]. We may ask members to attach photographic or video evidence of the damaged goods as part of our quality assurance check. It is crucial that members keep all the original packaging and repack the product with care. Our Customer Support team will review each case on a case-by-case basis, and upon inspection at our warehouse, a refund or replacement option will be arranged.

Please note any queries concerning product warranty or maintenance should be directed at the relevant experience partner or supplier. Members should be aware of any product warranty (if available), warranty period and warranty available as regards the products.