WOL Global Personal Shopper

WOL Global Personal Shopper

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Description
Shipping & Payment
Description
Shop what you love from 10 countries worldwide!

ONE-STOP GLOBAL SHOPPING SERVICE

The Experience
WOL is pleased to bring you its global personal shopping service to help you find what you love and ship it straight to your doorstep.

While the pandemic has stalled your travel plans and kept you Hong Kong-bound, with WOL Global Personal Shopper you can still shop from 10 different countries worldwide from the comfort of your home.

Ask for items you cannot find locally or are too challenging to purchase yourself in our 10 service countries, and our personal shopper will compare prices across different sources to bring you the best deal available, online and offline.

At WOL, we want to provide you with continued access to your favorite fashion items and lifestyle essentials so that everything you love is still within reach - even during a pandemic.

Shop from the Following Countries
• Australia
• China
• Indonesia
• Italy
• Japan
• Korea
• Taiwan
• Thailand
• UK
• USA

How it Works
1.  Submit an enquiry and provide the details of your item and your preferred communication method.
2.  We will advise you on the best purchase options with the best cost available.
3.  Once you confirm the item specifications and cost, we will send you a quotation for your order with the item cost, service fee, shipping fee and delivery schedule within two business days (Mon-Fri, 10AM-7PM). The quotation will be binding and valid for 24 hours.
4. Once you approve the order, we will send you a link for payment (payment should be made within 24 hours)
5. When payment has been received, we will purchase your item.
6. You will receive a shipping confirmation* with your order’s tracking number by email.
7. You will receive your order at your designated delivery address.

*The standard time frame from order procurement to shipment is 10-14 business days


Shipping and Delivery
Shipping to HK is guaranteed by BNS, a local company founded in 2014 dedicated to providing customers with a simple and speedy one-stop cross-border shopping service. Shipping charges will vary by order, please enquire.
Note: Packages will arrive as is from the shipper.

Contact us for enquiries on your order by email at [email protected] or Whatsapp and we will respond within one business day (Monday - Friday 9am-10pm, Saturdays, Sundays and public holidays 10am-10pm).  

About the Partner
Founded in 2014, Buyandship is a HK-based company providing global shipping services for customers who wish to shop across US, UK, Japan, Korea, China, Taiwan, Australia, Italy, Thailand, Indonesia and Canada in an effortless way. Through its established a network of self-operating (US, JP, CA & UK) and dedicated (KR, CN, TW, AU, IT, TH, ID) warehouses it ensures fast and efficient delivery services. With Buyandship, overseas online shopping can be fulfilled with just a click of a button. All you need to do is sit back, relax, and your parcel will arrive at your doorstep in no time.

Terms and Conditions
1. General
1.1 This product is non-transferrable. In the case where goods have been delivered damaged or the incorrect item delivered, our partner Buyandship will issue a full refund in WOL points equivalent to the purchase value ($1HKD = 1 WOL point) to your account. For a transaction with a value of over $5,000 HKD and paid by credit card, a refund to the credit card can be requested as an exceptional handling. If such an request is not initiated within 30 days of the date of WOL’s approval of the refund, then the full transaction amount will be returned and deposited to your account in WOL points ($1HKD = 1 WOL point) by default. Credit card refunds will be processed within 30 - 45 days.
1.2 Returns and exchanges will be processed at no extra cost. To be eligible for a return or exchange, the item must be unused and in the same condition in which it was received.
1.3 There are specific items that our Global Personal Shopper service will not support, please refer to this link for the list of restricted items: https://www.buyandship.today/en/restrictions/#all
1.4 By submitting an enquiry for this service you are agreeing to allow WOL and Buyandship contact you by WhatsApp. Please ensure you provide us with a valid WhatsApp number to contact you to process this order.
1.5 Our Terms and Conditions are drafted in the English language. If this Agreement is translated into any other language, the English language version shall prevail to the extent of any inconsistency.

2. Purchase Order
2.1 The advertising of a product and/or service-related offering on our platform constitutes an “invitation to treat” rather than a contractual offer.
2.2 Our acceptance of your purchase shall take place when you receive a confirmation email. Offerings are subject to availability. If we are unable to accept or procure your order, we shall inform you and we will not deduct WOL points from your balance or any credit/debit card payments.
2.3 Purchases made for a product or service-related offering shall be deemed conclusive evidence of your acceptance to WOL Terms and Conditions, Returns Policy, and Privacy Policy which are available online at www.wisdomofliving.com. WOL reserves the rights to amend the Terms and Conditions from time to time.
2.4 We may also from time to time include advertising material and/or promotions of third parties and links to their platforms. These third party sites will also be subject to additional terms and conditions. We are not responsible for the contents of any third party platform. In each case, please ensure you have read such terms and conditions before making such purchases, using the platform or submitting any personal data.

Disclaimer
WOL is not the manufacturer of any goods sold and excludes all liability in respect of the quality, merchantability, or fitness for purpose of any product-related offering.

WOL excludes all liability to the maximum extent permitted by applicable laws.

Shipping and delivery of goods sold will be handled by Buyandship. Order procurement, packing orders, shipping and logistics are the sole responsibility of Buyandship and WOL shall not be responsible for any loss or damage sustained in the process.


*Photos and media are for reference only.
Shipping & Payment

Delivery Options

  • Gifting with Digital Voucher
  • Self-Pick Up
  • Email Confirmation

Payment Options

  • Credit Card